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VeriSign Authentication Business, now a part of Symantec
Mountain View, CA, 03/2010- Present
User Experience/ Interaction Designer
• Hold brainstorming sessions and design meetings to define the user experiences, interactions and interfaces for the interactive products
• Worked closely with user researches to understand customers' pain points.
• Iterated designs and developed flow diagrams, low-fidelity sketches and wireframes, and high-fidelity interactive prototypes to communicate design ideas with the cross-functional team
• Analyzed product requirements and user needs to define design directions
• Hold review meetings to get feedbacks from different stakeholders and establish shared understanding among all stakeholders
• Participated in user interviews and user testing
Accenture
Technology Solutions
Kuala Lumpur, Malaysia, 02/2007-06/2007
Programmer
• Developed collaboratively for AC Nielsen a product analysis front-end application
• Interacted with the clients from the US, Germany and Malaysia to gather user requirements and define functional and technical specifications
• Developed user diagrams, task flow, screen flow and data flow diagrams to communicate design with the clients and developers
• Wrote test scripts for system integration test
• Conducted user testing
Various
User Experience Specialist
• Went into the context to learn about the different stakeholders (who they are, what they care about, and what they love) and help the clients to identify their project goals
• Developed practical interaction designs that meet clients’ business and organization's goals
• Involved in specific works included user research, information architecture, interface design, prototyping, user evaluations, and front-end web development
Clients: KD Rims, Sana Music, Stranger's Hill Organics, Indiana Public Interests Research Group, and Sustainable Interaction Design Research Group |
EDUCATION |
M.S., Human-Computer
Interaction Design
Indiana University, Bloomington, 12/2009
Merit Scholarship Recipient
Cumulative GPA: 3.86/4.0
B.A., Music, B.A., Psychology,
Minor: Computer Science
Indiana University, Bloomington, 05/2006
Merit Scholarship Recipient
Cumulative GPA: 3.69/ 4.0
Sun Certified Programmer for J2SE
5.0 (SCJP) 08/2006 |
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User Research & Evaluation: Focus group, interview, survey, contextual inquiry, probes, disposable camera study, field observation, Heuristic Evaluations, Usability Testing
Design Tools: Affinity diagramming, persona, storyboarding, Information Architecture, flow diagrams
Prototyping: Paper Prototype, Photoshop, Illustrator, Flash, Axure, WPF, Expression Blend, Maya
Development: C, C#, CSS, Drupal, HTML, Java, PHP, PowerBuilder, SQL
Language Skills: English, Chinese, German, Malay |
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eXchangeFun – Reusing Household Items within the Neighborhood
01/2009-Present
• Conducted design research to understand how people deal with unwanted household items
• Identified several designs to facilitate online treasure hunting experience
• Held design sessions and conducted prototype evaluations to understand the users’ needs
• Developed wireframes, paper prototypes, and interactive prototypes using WPF and Expression Blend
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• Served as a mentor in the Introductory Interactive Design class
• Volunteered at Usability Professional Association International Conference 2009 in Portland
• Attended CHI 2009 in Boston, MA
• Attended Indiana World Usability
Day (2007, 2008)
• Participated actively in the Sustainable Interaction Design Research Group (2007-2009)
• Developed the Sustainable Interaction Design Research Group website (2008)
• Volunteered to develop web pages for social service agency and student groups (2007-2009)
• Shared Malaysian and Chinese music with IU International Vocal Ensemble (2005, 2007) |
